Terms of Service

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ACCEPTANCE OF THESE TERMS

These Terms of Service ("Terms") are an agreement between you ("you", "the Client") and FROM YOUR POCKET PTY LTD (ABN 43 654 720 108) trading as SESSION in PROGRESS ("SiP", "we", "us", "our"). They apply to your hire of our studios, your engagement of our production services, and your use of this website and any connected booking tools.

By making a booking, paying an invoice or deposit, walking into one of our studios to record, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are agreeing on behalf of a company or organisation, you confirm you are authorised to bind that entity.

If you do not agree with these Terms, please do not book or use our services.

ABOUT US & DEFINITIONS

SESSION in PROGRESS is a video podcast production business operating studios in Collingwood and the Melbourne CBD (Collins Street), with further locations in development. In these Terms:

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"Studio" means any recording space we make available for hire, including its sets, equipment, and facilities.

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"Session" means a booked block of studio time.

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"Studio Hire" means hire of a Studio together with the inclusions described at the time of booking, including our director’s finished cut.

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"Full-Service Production" means our end-to-end production engagement, including editing, trailers, social clips, and delivery.

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"Deliverables" means the recordings, edits, and files we provide to you.

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"Your Content" means the ideas, contributions, performances, recordings, and materials created by or featuring you and your guests.

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"Booking Platform" means Podyx or any third-party tool we use to manage bookings, scheduling, and payments.

OUR SERVICES

We offer Studio Hire, Full-Service Production, and additional services such as narrative editing, trailer production, and social clip packages. The specific inclusions, rates, and scope applicable to you are those presented at the time of your booking or in a written quote or proposal.

What Studio Hire includes

Unless stated otherwise at booking, every Studio Hire Session includes our director’s finished cut: our producer switches live between cameras across your Session, processes the audio, cleans the top and tail, and delivers a finished video file. Post-production editing, trailers, and social clips are separate services and are not included in Studio Hire.

We may update, improve, or discontinue elements of our services, sets, or equipment from time to time. Where a change materially affects a confirmed booking, we will contact you to discuss options. Our services are non-exclusive: we may provide the same or similar services to other clients.

BOOKINGS & SCHEDULING

Bookings are made through our Booking Platform (Podyx) or by written arrangement with our team. A booking is only confirmed once you have received a confirmation and paid any deposit or fee required at the time of booking. Requested times are not held until confirmed.

Free studio tours may be booked through the same platform and are subject to availability. Session start and end times are as booked; please arrive on time, as late arrival reduces your available recording time and does not extend your Session or reduce your fee. If a Session runs past its booked end time, an overrun fee of $150 per half-hour (or part thereof) applies, charged from the minute after your scheduled end time and subject to availability. To protect following bookings, our studio team may end a Session up to 10 minutes after the scheduled finish time.

Your use of the Booking Platform is also subject to that provider’s own terms and privacy practices. We are not responsible for the availability or accuracy of third-party booking tools.

PRICING, FEES & GST

Studio Hire is charged at the hourly rate shown for the relevant Studio at the time of booking. Full-Service Production and package pricing are provided in a written quote scoped to your requirements. Add-on services are charged as quoted.

Prices are stated in Australian dollars. Hourly Studio Hire rates are inclusive of GST. Full-Service Production, packages, and add-on services are quoted separately and, unless stated otherwise, are exclusive of GST, which is added at the applicable rate. We will issue a tax invoice for all amounts payable.

Payment terms, accepted payment methods, and any deposit requirements are as set out at booking or on your invoice, and may be processed through the Booking Platform or our nominated payment provider. We may withhold Deliverables or decline to commence a Session until amounts due are paid.

CANCELLATIONS & RESCHEDULING

If you need to cancel or reschedule a Session, please give us as much notice as possible. Cancellations or reschedules made more than 48 hours before the Session start time may be rescheduled or refunded. For cancellations or reschedules made within 48 hours of the Session, no refund is provided and any deposit or Session fee paid is retained.

Failure to attend a booked Session without notice ("no-show") may result in the full Session fee being retained. Deposits for Full-Service engagements may be non-refundable to the extent work has already been scoped or commenced.

If we must cancel or reschedule a Session for reasons within our control, we will offer you a comparable alternative time or a refund of amounts paid for that Session. Cancellations caused by events outside our reasonable control are dealt with under the Force Majeure section.

YOUR RESPONSIBILITIES & STUDIO CONDUCT

When using our Studios, you agree to treat the space, sets, and equipment with care, to follow the reasonable directions of our team, and to comply with all applicable laws and venue and safety requirements. You are responsible for the conduct of your guests and anyone you bring to a Session.

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You are responsible for the content of your recording and for ensuring it is lawful and does not infringe the rights of others.

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You must not use our Studios to create content that is unlawful, defamatory, harassing, discriminatory, or that promotes hate or violence.

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You must obtain any consents required from your guests and participants for their appearance and for the recording and later use of the content.

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You are liable for loss of or damage to our Studios or equipment caused by you or your guests, beyond fair wear and tear.

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Any consumption of alcohol on the premises, and the presence of minors, must be arranged and supervised in accordance with our directions and the law.

Teleprompter: if you use a teleprompter, you must provide your script in the required format. We are not responsible for converting or reformatting scripts, and we are not liable for scrolling issues, missed content, delays, or on-camera errors caused by scripts supplied in an incorrect format or by changes made while loading them.

We may pause or end a Session, without refund, if conduct is unsafe, unlawful, abusive toward our team, or in serious breach of these Terms.

YOUR CONTENT & MATERIALS

As between you and us, you own the intellectual property rights in Your Content and in the finished recordings we deliver to you, once all amounts owing for that work have been paid. We do not claim ownership of your show, your brand, or your episodes.

You are responsible for securing all rights, licences, and clearances needed for Your Content, including music licensing, guest release and consent, and any third-party materials you provide or ask us to include. You confirm that you have these rights and that Your Content does not infringe the rights of any third party.

We keep Deliverables and project files available to you through our delivery platform for a reasonable period, but you are responsible for downloading and keeping your own copies. We are not a long-term archive or backup service and may delete raw and project files after the retention period notified to you.

PROMOTIONAL LICENCE TO SIP

Unless you tell us otherwise in writing before your Session, you grant us a non-exclusive, royalty-free licence to use excerpts, stills, behind-the-scenes footage, and your show or brand name and logo to promote SESSION in PROGRESS across our website, social channels, and marketing materials.

This licence lets us show the quality of our work and the range of clients we record. You may withdraw or limit this licence at any time by contacting us in writing, and we will stop using the relevant material in new promotions within a reasonable period. Use of specific client logos is always confirmed with you on a case-by-case basis before it appears publicly.

DELIVERABLES & DELIVERY

Deliverables are provided through our review and delivery platform (Frame.io) — no app downloads, timecodes, or email chains required. For first-time Full-Service clients, our target for initial delivery is five to seven business days from the Session, unless a different timeframe is agreed in writing. Studio Hire finished files are provided within the timeframe advised for your booking. Delivery timeframes are estimates only and are not guaranteed; we are not liable for delays caused by scope changes, delayed approvals or materials from you, or events outside our reasonable control.

Review and acceptance: you have four (4) days from delivery to notify us in writing of any errors or issues not apparent during recording. If we are not notified within this period, the Content is taken to be accepted. One (1) round of revisions is included unless your quote says otherwise, and feedback must be provided as a single, consolidated set; additional revision rounds are charged at $250 per hour (exclusive of GST). Any additional edits or Deliverables beyond the agreed scope are chargeable and may extend timeframes.

Retention: Deliverables remain available through our delivery platform for 30 days from delivery. After this period, files may be permanently deleted and cannot be recovered. You are responsible for downloading and keeping your own copies; we are not a long-term archive or backup service. You are also responsible for uploading and posting Content to any platform, and we are not responsible for posting on your behalf unless stated in your Proposal.

We deliver our services with care and skill, but we do not guarantee any specific results or outcomes — including audience, reach, downloads, or campaign performance. You are responsible for the results of your show or campaign, subject to your rights under the Australian Consumer Law. Storage media such as SSDs and SD cards can, rarely, fail; if such a failure during your Session results in lost or damaged content, we will offer a make-up Session at no additional cost. Despite our best efforts, data stored on electronic devices cannot be absolutely guaranteed.

THIRD-PARTY PLATFORMS

We use trusted third-party platforms to run parts of our service — including Podyx for bookings, scheduling, and payments; Frame.io for review and delivery; and Riverside.fm for remote guest recording. Your use of these platforms is subject to each provider’s own terms and privacy practices.

While we choose our providers carefully, we are not responsible for the acts, omissions, availability, or security of third-party platforms, and we are not liable for loss caused by their outage, error, or downtime, except to the extent required by law.

OUR INTELLECTUAL PROPERTY

All intellectual property in our brand, name, logo, website, production methods, templates, and marketing materials belongs to us or our licensors. Nothing in these Terms transfers any of our intellectual property to you. You may not copy, reproduce, or reuse our branded materials or production frameworks without our written permission.

CONFIDENTIALITY

We treat unreleased recordings, footage, and the details of your project as confidential, and we will not share them publicly except as permitted under the Promotional Licence section or as required by law. You agree to keep confidential any non-public information about our pricing, processes, or operations that you learn through working with us.

AUSTRALIAN CONSUMER LAW

Our services come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the ACL or other law that cannot lawfully be excluded.

Where our services are not of a kind ordinarily acquired for personal, domestic, or household use, and to the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to resupplying the services again, or paying the cost of having them resupplied.

LIABILITY & INDEMNITY

To the maximum extent permitted by law, and subject to the Australian Consumer Law section above, we are not liable for indirect, incidental, or consequential loss, including loss of profit, audience, opportunity, data, or goodwill. Our total liability arising out of or in connection with our services is limited to the amount you paid us for the specific service giving rise to the claim. Our liability is recoverable from SiP only, and not from our members, employees, officers, or agents. Where your act or omission contributed to the loss or damage, our liability is reduced proportionally.

You agree to indemnify us against claims, losses, and costs arising from Your Content, your breach of these Terms, your infringement of a third party’s rights, delays caused by you, or the conduct of you or your guests at our Studios, except to the extent caused by our own negligence or breach.

FORCE MAJEURE

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including fire, flood, extreme weather, power or internet outage, equipment failure, illness, industrial action, government restrictions, or public health directions. Where such an event affects a booking, we will work with you in good faith to reschedule or provide a fair alternative.

SUSPENSION & TERMINATION

We may suspend or end your booking or engagement if you materially breach these Terms, fail to pay amounts due, or engage in unlawful or unsafe conduct. On termination, you remain liable for amounts payable for services already provided or committed, and the sections of these Terms that by their nature should survive — including content, licensing, confidentiality, liability, and governing law — will continue to apply.

CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, providers, or legal requirements. The current version is the one published on this page, with the "last updated" date shown at the top. The Terms that apply to your booking are those in force at the time you make it. We encourage you to review this page before each booking.

GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia in relation to any dispute arising out of or in connection with these Terms or our services.

CONTACT US

If you have any questions about these Terms, please get in touch — we’re happy to talk it through before you book.

SESSION IN PROGRESS

studio@sessioninprogress.com.au

TERMS OF SERVICE